Shipping Policy

Fast, Convenient & Reliable Delivery Across the UAE

At Rihab Store, we understand that great online shopping doesn't end at checkout. Our goal is to make sure your order reaches you safely, conveniently, and within the estimated delivery timeframe.

We currently focus on providing delivery services across the United Arab Emirates.

1. UAE-Wide Delivery

We Deliver Across the UAE

Rihab Store aims to deliver orders across the UAE, including major cities and residential areas.

Delivery availability may vary depending on the product, delivery location, and courier coverage.

2. Delivery Time

When Will Your Order Arrive?

Orders are normally processed after successful order confirmation.

Estimated delivery times may vary depending on:

  • Your delivery location
  • Product availability
  • Order processing time
  • Courier schedules
  • Weekends and public holidays
  • Unexpected delivery circumstances

The estimated delivery timeframe shown during checkout or communicated with your order should be used as the primary delivery estimate.

3. Free Delivery

Enjoy Convenient Delivery

Free delivery may be available on eligible orders and promotions.

Where free delivery applies, the applicable delivery offer will be displayed during the shopping or checkout process.

Delivery charges may apply to orders that do not qualify for a free-delivery promotion.

4. Cash on Delivery

Pay When Your Order Arrives

Rihab Store may offer Cash on Delivery (COD) for eligible orders and delivery locations.

If COD is available for your order, the option will be displayed during checkout.

Availability may vary depending on the location, order value, product, or other applicable conditions.

5. Order Processing

What Happens After You Place Your Order?

After you place an order, our team may verify and process the order before handing it over to the delivery partner.

Processing may take additional time during:

  • Promotional campaigns
  • Sales events
  • Public holidays
  • High-order periods
  • Unexpected operational circumstances

6. Delivery Address

Please Provide Accurate Information

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that your:

  • Name
  • Mobile number
  • Building or villa information
  • Street information
  • Area
  • City
  • Other relevant delivery details

are entered correctly.

Incorrect or incomplete information may cause delivery delays.

7. Delivery Attempts

We'll Try to Reach You

Our delivery partner may contact you using the phone number provided with your order.

If the customer is unavailable at the time of delivery, additional delivery arrangements or another delivery attempt may be required.

Repeated unsuccessful delivery attempts may result in additional delays or order-related action.

8. Order Tracking

Stay Updated on Your Delivery

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information can help you monitor the progress of your shipment until delivery.

9. Delayed Deliveries

Sometimes Delays Can Happen

Although we work to meet the estimated delivery timeframe, delays can occasionally occur because of circumstances beyond our control.

These may include:

  • Severe weather
  • Traffic conditions
  • Public holidays
  • Courier disruptions
  • Incorrect delivery information
  • High demand
  • Unexpected operational issues

We appreciate your patience when circumstances outside our control affect delivery times.

10. Damaged Packages

Your Order Should Arrive Safely

Please inspect your package when you receive it.

If your order appears seriously damaged or there is an issue with the product inside, please contact Rihab Store as soon as possible and provide your order details along with any relevant photographs or information.

The issue will be reviewed according to our Return & Refund Policy.

11. Multiple Products

Your Order May Arrive Separately

If your order contains products from different locations, suppliers, or fulfillment sources, items may occasionally arrive separately.

In such cases, you may receive more than one delivery for the same order.

12. Delivery Restrictions

Some Locations or Products May Have Restrictions

Certain products may have specific delivery requirements or restrictions.

Delivery availability may also depend on the location entered during checkout.

If a product cannot be delivered to a particular location, this may be communicated during the ordering process.

13. Changes to Shipping Policy

Keeping Our Shipping Information Updated

Rihab Store may update this Shipping Policy from time to time to reflect changes in our delivery partners, services, promotions, or business operations.

The latest version will always be published on this page.

Our Delivery Promise

Simple Shopping From Checkout to Your Door

At Rihab Store, we're building a shopping experience around convenience, reliability, and trust.

From discovering your favorite products to receiving them at your doorstep, our goal is to make every step as smooth as possible.

Rihab Store — Everything You Need, One Store.