Return & Refund Policy
Shop With Confidence at Rihab Store
At Rihab Store, we want you to feel confident every time you shop with us. If you're not completely satisfied with your purchase, we offer a 30-day return period for eligible products, subject to the conditions below.
1. 30-Day Return Policy
You Have 30 Days to Request a Return
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the product should generally be:
- Unused and in its original condition
- In the original packaging
- Complete with accessories, manuals, tags, or other included items
- Free from damage caused after delivery
- Accompanied by the relevant order details or proof of purchase
Products that do not meet these conditions may not qualify for a return.
2. Which Products Can Be Returned?
Eligible Products
Most products purchased from Rihab Store may be eligible for return within 30 days, provided they meet our return conditions.
Because certain products may have hygiene, safety, customization, or other restrictions, some items may be non-returnable or subject to additional conditions.
Where applicable, the product page or order information may specify additional return requirements.
3. Damaged or Incorrect Products
We Want to Make Things Right
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing important components
- Significantly different from the product ordered
please notify us as soon as reasonably possible.
We may request photographs, videos, order information, or other details to help us assess the issue.
Where the issue is confirmed, we may offer an appropriate solution, such as a replacement, exchange, refund, or other suitable resolution.
4. Change of Mind
Not Quite What You Expected?
If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the product meets our return conditions.
The product should be unused, undamaged, and returned in its original condition and packaging.
Return delivery costs, where applicable, may depend on the reason for the return and the circumstances of the order.
5. How to Request a Return
Simple Return Process
To request a return:
Step 1: Keep your order details ready.
Step 2: Contact Rihab Store regarding your return request.
Step 3: Provide the required order and product information.
Step 4: Follow the return instructions provided by our team.
Step 5: Send or hand over the product according to the provided instructions.
Step 6: Once the returned product is received and inspected, we will determine whether it qualifies for a refund or replacement.
6. Product Inspection
Returns Are Reviewed Before Refunds
Returned products may be inspected to confirm that they meet the applicable return requirements.
If the product is returned damaged, used, incomplete, or without required original packaging, the return may be rejected or may be subject to an appropriate adjustment where permitted by applicable law.
7. Refunds
Getting Your Money Back
Once an eligible return has been received and approved, the refund will be processed using the applicable refund method.
The time required for the refund to appear may depend on:
- Your original payment method
- Your bank or payment provider
- Processing times
- The nature of the refund
Rihab Store cannot control processing times imposed by external banks or payment providers.
8. Cash on Delivery Orders
Refunds for COD Purchases
For orders originally paid through Cash on Delivery, the refund process may require additional information from the customer to arrange the appropriate refund method.
Our team will provide the applicable instructions once the return has been approved.
9. Exchanges
Replace an Eligible Product
Where available, eligible products may be exchanged for another item or replacement.
Exchange availability depends on product availability and the condition of the returned product.
If the requested replacement is unavailable, an alternative resolution may be offered.
10. Non-Returnable Items
Certain Products May Have Restrictions
Some products may not be eligible for return due to their nature, hygiene requirements, customization, digital format, or other applicable restrictions.
Examples may include certain:
- Personal-care or hygiene products
- Opened products where return restrictions apply
- Customized products
- Products specifically identified as non-returnable
- Items that cannot be resold for safety or hygiene reasons
Any applicable exceptions will be communicated where appropriate.
11. Return Shipping
Return Delivery Conditions
Return shipping arrangements may vary depending on the reason for the return.
For products that are defective, damaged, incorrect, or otherwise affected by an issue attributable to Rihab Store, we may provide an appropriate return solution.
For change-of-mind returns, return shipping costs may be the customer's responsibility, subject to applicable law and the specific circumstances of the order.
12. Refund Delays
When Your Refund Takes Longer
If your return has been approved but you have not received your refund within the expected processing period, please allow additional time for your bank or payment provider to process the transaction.
If the delay continues, you should contact Rihab Store with your order and refund details so the status can be reviewed.
13. Policy Changes
Keeping Our Return Policy Updated
Rihab Store may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
The latest version will be published on this page.
Our 30-Day Promise
Your Satisfaction Matters
At Rihab Store, our goal is to make online shopping simple, convenient, and reliable.
That's why we provide a 30-day return period for eligible products, giving you greater confidence when shopping with us.
Rihab Store — Everything You Need, One Store.