Privacy Policy

Your Privacy Matters to Rihab Store

At Rihab Store, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, create an account, place an order, or interact with our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

This policy is intended for a UAE-focused online store and should be reviewed against your actual business setup, technology providers, payment processors, and applicable UAE requirements before publication. The UAE has a federal Personal Data Protection Law under Federal Decree-Law No. 45 of 2021.

1. Information We Collect

Information You Provide

When you shop with Rihab Store, we may collect information that you voluntarily provide, such as:

  • Full name
  • Delivery address
  • Billing information
  • Email address
  • Phone number
  • Account information
  • Order details
  • Product preferences
  • Information you provide when contacting customer support

We only request information that is reasonably necessary to provide our services and process your orders.

2. Information Collected Automatically

Improving Your Shopping Experience

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed
  • Website interactions
  • Date and time of visits
  • Referring website or source

This information helps us understand how visitors use our website and improve its performance, security, and user experience.

3. How We Use Your Information

Providing Better Service

We may use your information to:

  • Process and fulfill your orders
  • Arrange product delivery
  • Confirm and manage purchases
  • Provide customer support
  • Process payments
  • Send order-related notifications
  • Improve our website and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized activity
  • Maintain website security
  • Understand customer preferences
  • Send promotional communications where permitted and appropriate

We do not use personal information for purposes unrelated to our business operations without an appropriate basis or permission where required.

4. Payment Information

Secure Transactions

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider. Rihab Store does not intend to store complete payment-card details unless this is specifically necessary and appropriately secured.

Payment providers may have their own privacy policies and terms governing how payment information is handled.

5. Cookies & Similar Technologies

Making Our Website Work Better

Rihab Store may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may help us:

  • Remember shopping-cart activity
  • Maintain website functionality
  • Remember preferences
  • Improve website performance
  • Understand website traffic
  • Provide relevant shopping experiences

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Sharing Your Information

Only When Necessary

We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Delivery and logistics providers
  • Payment service providers
  • Website and hosting providers
  • Technology and analytics providers
  • Customer-service platforms
  • Fraud-prevention and security providers
  • Professional advisers or authorities where legally required

We expect service providers handling personal information on our behalf to use appropriate safeguards and only process information for legitimate business purposes.

7. Data Security

Protecting Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We continuously work to improve the security of our website, systems, and customer information.

8. Data Retention

Keeping Information Only When Needed

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. Your Privacy Rights

Understanding and Managing Your Information

Depending on applicable law and the circumstances, you may have rights relating to your personal information, which can include rights concerning:

  • Access to personal information
  • Correction of inaccurate information
  • Updating personal information
  • Deletion of information where applicable
  • Restricting or objecting to certain processing
  • Withdrawing consent where processing is based on consent
  • Receiving information about how your personal information is processed

Requests may be subject to applicable legal requirements and reasonable verification procedures.

10. Marketing Communications

Offers, Updates & Promotions

If you choose to receive promotional communications from Rihab Store, we may send information about new products, special offers, promotions, and other store updates.

You can unsubscribe from marketing communications where an unsubscribe option is provided.

Transactional communications, such as order confirmations and important service notifications, may still be sent when necessary to complete or manage your order.

11. Children's Privacy

Protecting Younger Visitors

Rihab Store is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, appropriate steps may be taken to address the situation.

12. Third-Party Websites

External Services

Our website may contain links or integrations to third-party websites, applications, payment services, social-media platforms, or other external services.

Rihab Store is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any external service before providing personal information.

13. Changes to This Privacy Policy

Keeping Our Policy Updated

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised effective date where appropriate.

We encourage customers to review this page periodically.

14. Applicable Law

Privacy & Data Protection

Rihab Store operates as a UAE-focused online store and aims to handle personal information in accordance with applicable UAE data-protection and other relevant legal requirements.

The UAE's official government platform identifies Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data as part of the country's data-protection framework.

15. Privacy by Design

Building Trust Through Responsible Shopping

At Rihab Store, we believe privacy should be part of the shopping experience from the beginning.

Our goal is to collect appropriate information, use it responsibly, protect it carefully, and provide customers with greater transparency about how their information is handled.

Rihab Store — Everything You Need, One Store.